Returns and Refunds Policy

 

We would like to make your purchase from this website comfortable.

We will gladly accept goods in its original condition, excluding final sale items, if you would like to return your purchase, for any reason, during 14 days from the day your order was delivered to you.

The goods must be in the original condition, unused, unworn, not washed or modified, with all labels, tags and accessories, as well as in the original packaging in order to return goods and receive refund.

Please try on the shoes on a carpeted surface to keep them in the original condition.

You can ship goods back to our warehouse in USA, Italy or Ukraine.

Please write us an email to returns@sitelle-store.com to receive a postal address for returns.

For all orders in Ukraine, please use Nova Poshta postal services to ship your returns for free.

Please use additional postal box during return of goods to keep original packaging in the original condition.

We will proceed with refund during 5 business days from the day of receipt of the return of goods to our address.

Please note that we do not refund any shipping cost, custom costs or any taxes which were applied to your purchase or return if any.